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Privacy Policy & Terms of Service

Last updated: December 2024

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Payment information (processed securely via Stripe)
• Responses to intake questionnaires
• Communications with our team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our coaching services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Develop and deliver personalized coaching content

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for data storage and Stripe for payment processing, both of which maintain strict security standards and compliance certifications.

4. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law (such as UK tax law requirements of up to 7 years for financial records).

5. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

To exercise any of these rights, please contact us at workmaster@theworkmaster.co.uk

6. Cookies

We use essential cookies to enable core functionality. We do not use tracking or advertising cookies. Analytics data is collected anonymously to improve our services.

Terms of Service

1. Services

WorkMaster provides business coaching and consulting services, including but not limited to the C.A.S.H.™ System diagnostic sessions, group coaching, and digital resources.

2. Payment Terms

Payment is required at the time of booking. All prices are in British Pounds (GBP) and include VAT where applicable.

3. Refund Policy

Our "Double-Down Guarantee" applies as described on our website:

• If you complete the 42-day program and free Double-Down support period without achieving any cash flow progress, you are entitled to a full refund
• Refund eligibility requires evidence of completing sessions and implementing the system
• Refund requests must be submitted within 30 days of completing the support period

4. Intellectual Property

All content, materials, and methodologies provided through our services (including the C.A.S.H.™ System, FOCUSER Framework, and related toolkits) are the intellectual property of WorkMaster/Kafs Group. You are granted a personal, non-transferable license to use these materials for your own business development.

5. Limitation of Liability

WorkMaster provides coaching and guidance based on our experience and expertise. However, business outcomes depend on many factors beyond our control. We do not guarantee specific financial results and are not liable for business decisions you make based on our coaching.

6. Confidentiality

We treat all information you share with us as confidential. We will not share your personal business information with third parties without your consent, except as required by law.

7. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

We may update these terms from time to time. We will notify you of any material changes by email or by posting a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or our Terms of Service, please contact us:

Email: workmaster@theworkmaster.co.uk
Address: 5 Brayford Square, London, E1 0SG, United Kingdom